The Government of Mongolia has declared 2016 “Consumer’s Year”, in line with national and United Nation’s policy. During the 70th Session of UN General Assembly guidelines for member countries were set out aimed at boosting consumer protection and satisfaction worldwide. The implementation of the program is under the auspices of the UN Conference on Trade & Development (UNCTAD). The revised UN consumer protection guidelines, which Mongolia is following, were approved by the General Assembly on 22nd of December.
Deputy Prime Minister Ts.Oyunbaatar has been tasked with overseeing the implementation of the “Protection of Consumers’ Rights” program, which is due to be approved by the Government.
The declaration of the “Year of the Consumer” aims to make customer management the top priority of all trading and service organizations. Not only the items purchased, but the service offered must meet the quality and standard requirements as promoted by UNCTAD. The service must be fully to the customer’s satisfaction.